Refund policy

 

At SOKRINA, we stand behind the premium design, meticulous craftsmanship, and exceptional quality of our handbags and accessories. We are committed to delivering an elite boutique experience. If your purchase does not entirely meet your expectations, we gladly facilitate return requests within 30 days of the original delivery date.

RETURN ELIGIBILITY REQUIREMENT

To ensure your return is successfully processed and approved by our quality control team, the item must strictly adhere to our brand's pristine safety standards:

• The item must be completely unworn, unused, unaltered, and free of any signs of wear.
• The product must be enclosed in its original luxury packaging, including all protective plastic wraps, interior tissue fillings, authentic brand tags, and custom dust bags.
• The inner hardware protection and brand packaging must remain completely untampered with.

Items received postmarked after 30 days from delivery, or items that show any signs of handling, perfume scents, cosmetic smudges, or missing brand assets, will be securely rejected and returned to the sender.

RETURN LOGISTICS, SANITIZATION & APPRAISAL FEES

To maintain our committed standards of immaculate luxury and offset specialized material handling, all customer-remorse returns are subject to a meticulous quality-assurance protocol:

• Luxury Restocking & Appraisal Fee: A flat fee of $40.00 USD will be deducted from your final refund amount. This fee covers professional physical appraisal, protective material sanitization, and specialized warehouse restocking required to securely reintegrate the item into our active premium collections.
• Return Freight & Postage: Customers are responsible for arranging and paying for their own tracked return shipping label to our secure processing facility. Original shipping charges are non-refundable.
• Shipping Security: For luxury parcels valued over $75, we strictly require utilizing a trackable shipping courier or purchasing shipping insurance. SOKRINA cannot finalize, verify, or honor a refund until the item is safely received and physically inspected at our facility.

AUTHORIZED RETURN ADDRESS

Please note that any generic packing slips or manufacturer addresses included inside your original package are not valid return labels. All authorized returns must be forwarded exclusively to our corporate mail facility:

SOKRINA Returns
265 Chelmsford Street
Suite 7 - Box 1104
Chelmsford, MA 01824

DAMAGES, DEFECTS & INSURED ERRORS

Please inspect your luxury order immediately upon delivery. In the highly rare event that an item arrives defective, structurally damaged, or incorrect due to a logistics error, please notify our concierge team immediately at service@sokrina.com. For verified manufacturing defects, SOKRINA will completely waive the $40.00 appraisal fee, provide a prepaid shipping label, and expedite a brand-new replacement to you at zero additional cost.

EXCEPTIONS & FINAL SALE CONDITIONS

• Gift cards, custom-made creations, and items explicitly marked as "Final Sale" at checkout are strictly ineligible for return, refund, or exchange.
• Standard seasonal discount codes or welcome tier promotions remain fully eligible for standard returns, subject to the standard $40.00 quality appraisal fee.

EXCHANGES

To secure an exchange for an alternative colorway or a different handbag silhouette smoothly, we recommend returning your original acquisition for a net refund, and concurrently placing a new order directly on sokrina.com.

REFUND TIMELINE & ISSUANCE

Please allow 5 to 7 business days for our quality assurance team to systematically unpack, inspect, and approve your return once it officially arrives at our Chelmsford facility. You will receive an automated electronic receipt the moment your refund status is confirmed.

Upon verification and approval, your net refund (minus the $40.00 processing and appraisal fee) will be automatically credited back to your original method of payment within 3 to 5 business days, depending entirely on your financial institution's processing cycles. If you do not observe the credit after 7 business days, please contact our support desk at service@sokrina.com.

UNAUTHORIZED / REFUSED SHIPMENTS

If a package delivery is intentionally refused at the door or marked "Return to Sender" without a pre-authorized Return Form from our team, any return freight penalty fees levied by the logistics carriers will be deducted from the customer's eligibility balance in addition to the $40.00 restocking fee.

MISSING PARCEL CONTENTS

In the event that an item is reported missing from your delivery tracking, contact service@sokrina.com within 48 hours of carrier delivery confirmation. Please submit clear photographs of the shipping label, the outer box, and all internal contents received so our global logistics managers can immediately rectify the discrepancy.